At a glance
| Moment | What you check | What gets documented |
|---|---|---|
| Before | Access, unloading spot, who signs | Signed lease |
| Delivery | Walk-around, functions, existing damage | Record with hour meter, fuel and photos |
| During | 2-minute daily check | Report of any symptom |
| Return | Condition against the delivery record | Return hour meter and condition |
Before the machine arrives
- Access: does a lowboy fit? Gate width, turns and overhead lines.
- Unloading spot: firm, level ground to offload safely.
- Who receives: name someone with authority to sign the receipt.
- Paperwork: the lease is signed before delivery (companies with their tax ID; individuals with their ID and deposit).
At delivery: the 10 minutes that matter
- Walk the machine with our delivery tech: the inspection is documented together.
- Note the hour meter and photograph it — it's the basis for contract hours.
- Note the fuel level: it goes on the record and the machine is returned the same.
- Photograph any existing detail (scratches, tires, glass): it goes in the record and nobody argues later.
- Test the main functions with the delivery tech present.
- Save the support contact: who you call if something fails at 6 a.m. tomorrow.
During the rental
A 2-minute daily check before starting (fluids, tires or tracks, visible leaks) and report any symptom at first sign: maintenance is on us, and acting early keeps your job from waiting. Hour monitoring helps us schedule service without interrupting your shift.
At return
- Same movie in reverse: joint inspection against the delivery record, with the return hour-meter reading.
- Return the machine reasonably clean — it inspects better and faster.
- Job running long? Say so BEFORE the end date and we'll coordinate the extension.
What to have ready on delivery day
- The signed lease and the person who will sign the receipt record.
- A charged phone for photos of the hour meter, fuel and existing damage.
- The unloading spot cleared and someone to guide the lowboy in.
- Whoever will operate the machine, so they're present for the function test.
If something fails during the rental
Stop the machine if continuing is unsafe and call the support contact you saved at delivery. Describe the symptom and, if you can, send a photo or short video: it helps the technician arrive with what's needed. Corrective maintenance is on us: we service it on site and, if the fault can't be fixed, we arrange a replacement. Don't try to repair it yourself — damage beyond normal wear is billed separately.
Common mistakes
- Signing the receipt without walking the machine.
- Not photographing the hour meter or the fuel level.
- Receiving without anyone who can sign.
- Reporting a fault days after the first symptom.
- Asking for an extension after the term has already ended.
Frequently asked questions
What if I spot pre-existing damage?
That's what the documented delivery inspection is for: whatever is noted and photographed in the record isn't attributed to you. That's why the joint walk-around is the step you never skip.
Who handles maintenance during the rental?
We do — preventive and corrective, with hour monitoring to schedule it on time. Your part is the basic daily check and calling at the first symptom.
How much fuel should the machine come back with?
The same level it was delivered with: it's recorded on the delivery record. Fuel is supplied by the customer.
What do I need signed before delivery?
The lease. Companies present their current tax ID; individuals, their ID and the security deposit.
What if the job runs longer?
Tell your advisor before the end date and we coordinate the extension based on availability.
Equipment in this guide
Add them to your quote with the + button and send them together, with dates, in a single request.
Komatsu PC200-10M0 CE ExcavatorThe 20-tonne excavator that carries the heavy stage of the job.
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